Changing the combo is super easy. Follow this step-by-step guide.
In the rare event that you accidentally removed the pen from button ‘B’ before fully setting the locks, take note of the numbers on the dial as that would be the new combination. Use that number in step 1 to change it again.
When you set the lock, the indicator will be green. If the TSA use their master key to access the lock, the indicator will change to red. This will let you know that someone accessed your bag. When you put your code in again to open the luggage, the alert feature will reset back to green.
Batteries are not required. The indicator is not a light, but a red/green card inside, that slides from one color to the other, when the TSA accesses the lock.
Yes, you can change the combo again and again! When you are ready to set a new one, have the lock set to the current combo (It will arrive defaulted at 0-0-0), then push the pin in, and change! As long as the current combo is in, you can change it to whatever you like.
The lock body is around 1.5x1.5 inches and about .43 inches, thick. This is not including the cable loop at the top. The cable from end to end is 3.54 inches.
Unfortunately, no. The locks are designed for you, and the TSA to have access. We cannot “break into your lock” as, if that were a possibility, a thief could do the same. It is a really good idea to keep your code somewhere safe. In a file in your computer or smartphone, or on a stickie in your jewelry box at home.
The TSA has a master key that they can use to access your luggage, without knowing the combination. They can open your luggage, have a look, and re-lock it up, to be secure for the duration of your flight.
The TSA is supposed to enclose a notice in your luggage explaining when they have entered your property. We have seen this step being missed at times, but they are usually pretty good about informing you.
TSA locks unfortunately sometimes do not make the journey. Here are some reasons why they could go missing.
i. TSA inspected your bag and neglected to return the lock ii. your lock got stuck or snagged on the conveyor belt along the way. Baggage staff will cut locks at risk of being jammed. It is far better to lose a lock, then to have a rip in your luggage when you arrive iii. there was an attempt made on your bag, and someone removed it looking for something. Are all your belongings accounted for? iv. The lock was damaged, and couldn’t hold up to a blow, or damage that it received. If you suspect the lock was to blame, please inform our customer care department, and we will assist!
We recommend setting the locks, in the middle, at the top by the handle, or on the top side where you have your pull handle. In this location, the locks will have less of a chance to get caught on the conveyor belt as it travels to your plane!
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